FAQ

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How much does postage cost?

Rates:

$10 standard parcel post

$13 Express post

FREE DELIVERY for all orders $99+ Australia wide.

All items are shipped with tracking via Australia Post from Brisbane, Queensland in an eco friendly mailer.

Please ensure that you enter the correct delivery address at checkout. You will receive your tracking number via email.

Can I shop online but pick up in person?

Want to secure a sought after piece in one of our online releases but not pay postage? We offer local pickup for online customers via contactless mailbox collection from Everton Park QLD 4053.

Select "Pick Up" at checkout to remove shipping fees. You will be notified via email with pick up instructions once your order is packed.

How long will it take to receive my order?

Everything available on our website is ready made - this means that there are no delays waiting for your purchases to be created before posting, hooray!

We endeavour to get your order out to you as quickly as possible (usually within 1 business day), however please allow up to 3 business days for us to process, pack & post your order during particularly busy periods.

Any known delays (eg holidays) will be stated in the banner bar at the top of the website.

Do you accept returns?

Due to hygiene reasons, we cannot accept returns for change of mind. Should any of your products be faulty or damaged in transit, please contact lapetiteluludesigns@gmail.com within 7 days of purchase.

Help, I broke my earring - can you fix it?

Absolutely! If any pieces ever need repair, we will happily assist. Please contact lapetiteluludesigns@gmail.com to organise.

Are your earrings hypoallergenic?

All of our earring findings (posts, backs, hoops, hooks & jump rings) are made from 304 grade surgical stainless steel, perfect for sensitive ears.