Check out our Frequently Asked Questions below. If you can't find what you are looking for below, please contact us.
Shipping
How much does shipping cost?
Shipping Rates + Info
✿ $10.95 Standard Parcel Post
✿ $14.45 Express Post
✿ FREE delivery Australia-wide on all orders over $149
All orders are shipped from Brisbane, QLD via Australia Post with tracking, and packed in eco-friendly, compostable mailers — because we care about our planet as much as we care about your earrings!
Please double-check your delivery address at checkout. Your tracking number will be sent straight to your email once your order is on the way.
Where do you ship to?
Right now, we ship Australia-wide only - but we’re hoping to offer international shipping in the future! Keep an eye on our socials or sign up to our email list to be the first to know when it becomes available.
How long will it take to receive my order?
Everything you see on our website is ready to ship - no waiting around for items to be made! We aim to dispatch your order within 1 business day, but during busy times such as seconds sales, please allow up to 3 business days for processing, packing, and posting.
If there are any known delays (like holidays or special events), we’ll always keep you informed via the banner at the top of our website.
Do you offer local pickup?
Hate paying for postage? We’ve got you! Local pickup is available from Everton Park, QLD 4053 via our contactless mailbox collection.
Just select "Pick Up" at checkout to skip the shipping fee. Once your order is packed (usually within 24 hours), you’ll receive an email with pickup instructions using the email address provided at checkout.
Returns
Can I return an item?
Due to hygiene reasons, we’re unable to accept returns for change of mind. However, if your order arrives faulty or damaged, please get in touch within 7 days of receiving it by emailing lapetiteluludesigns@gmail.com — we’re here to help and will do our best to make it right.
Can I exchange for a different item?
We don’t offer exchanges, as each piece is handmade in limited quantities - and for hygiene reasons, we’re unable to accept earrings back once they’ve left our studio.
If you're shopping for someone else and aren’t quite sure what they’d love, a gift card is a great option! That way, they can choose their perfect pair.
General
Are your earrings hypoallergenic?
Yes! All of our earring findings - including posts, backs, hoops, hooks, and jump rings - are made from high-quality 304 grade surgical stainless steel, making them perfect for sensitive ears. We source our findings from reputable Australian jewellery suppliers for quality assurance.
Oops, I broke my earring - can you fix it?
Absolutely! If your earrings ever need a little TLC, we’re happy to help with repairs free of charge. Just email Luana at lapetiteluludesigns@gmail.com to organise your repair - we’ll get your earrings looking fab again in no time!
Do you have a physical store?
We are an online retailer, however you can find our pieces at various markets and stockists. Check out our list of current stockists and upcoming markets here to find where you can shop in person.
Do you sell wholesale?
Yes, we offer wholesale opportunities for retailers interested in stocking our unique range of wearable art. Our collection features a diverse array of designs, from studs to statement pieces, and from neons to neutrals, all at affordable price points.If you’re interested in stocking La Petite Lulu Designs in your store, please visit our wholesale page here.