How much does postage cost?
All items are shipped with tracking via Australia Post from Brisbane, Queensland in an eco friendly mailer.
$10 standard parcel post
$13 Express post
FREE DELIVERY for all orders $80+ Australia wide.
Please ensure that you enter the correct delivery address at checkout. You will receive your tracking number via email. To check the progress of your parcel, please enter it here.
How long will it take to receive my order?
Everything available on our website is ready made - this means that there are no delays waiting for your purchases to be created before posting, hooray!
We endeavour to get your order out to you as quickly as possible (usually within 1 business day), however please allow up to 3 business days for us to process, pack & post your order during particularly busy periods.
Any known delays (eg holidays) will be stated in the banner bar at the top of the website.
Do you accept returns?
Due to hygiene reasons, we cannot accept returns for change of mind. Should any of your products be faulty or damaged in transit, please contact email@example.com within 7 days of purchase.
Help, I broke my earring - can you fix it?
Absolutely! If any pieces ever need repair, we will happily assist. Please contact firstname.lastname@example.org to organise.
Can I shop online but pick up in person?
Want to secure a sought after piece in one of our online releases but not pay postage? We offer local pickup for online customers at any of our market days in SE Qld. Enter code PICKUP4053 at checkout to remove the shipping fee and let us know what market you'd like to collect your items from in your order notes.